AuraVie

Please contact us if you need to return an item within 14 days from when the shipment is received. We cannot process any return or refund after this time frame. Please be sure to include your order number, name, and reason for return. You will then receive an e-mail with a return authorization to include with your return.

Return Requirement:

All returns products must be in a NEW or Unopened condition.
15% Restocking fee will be applied.
Shipping and handling charged to your order is NON-REFUNDABLE.
RMA# Required; To return an item to us, please contact us first and describe the problem. We will not accept return if there is no RMA#.

Refund or Exchange:

When we have received your return item and accepted your return, will notify you by email. Refund will issue to your Paypal account or Credit Card or the payment method you have used.
If you need to exchange, please contact us first. We may issue refund to you first and you can simply place another order.

Receiving Wrong Product or Defective Products?

If you receive the wrong item or an item you receive is defective, you may return the item for a replacement or refund.
We will credit you the return postage fees if the error is ours. We ship the correct item(s) with no extra charge to you.

If this page did not answer your question about returns, fill out our Orders Help Form and we will be happy to help you.